Terms and conditions

The online store www.girlsowncosmetics.ro hereinafter referred to as Girls Own Cosmetics is managed by SC Girls Own Cosmetics SRL, with registered office in Vitan-Bârzești No. 7D-7E, building C, Floor 4, Sector 4, Bucharest, Romanian legal entity registered with the Trade Register Office under no. J40/19097/2017, with fiscal registration code RO38487303, contact: office@girlsowncosmetics.ro , phone: 0723101100.


This document hereinafter referred to as the “Terms and Conditions” represents a distance contract and establishes the terms and conditions of the products sold through the online store. By accepting the Terms and Conditions, you also agree to the Return Policy, the Privacy Policy, as well as all other information mentioned in this document.


SC Girls Own Cosmetics SRL reserves the right to modify the Terms and Conditions at any time. Any changes to the Terms and Conditions will only be effective for new orders placed after the respective changes are posted on this website. Therefore, please read the Terms and Conditions before each order, as changes may have occurred since your last visit.

1. GENERAL CONSIDERATIONS

SC Girls Own Cosmetics SRL makes every effort to maintain the accuracy of the information displayed on our online store. However, given possible errors regarding this information, we state that:

  • The size and shape of the products may be perceived differently in the images available on the website compared to reality, but SC Girls Own Cosmetics SRL provides complete information regarding the characteristics of the products in the descriptions presented for each individual product, including their quantity.
  • The colors of the products, as presented on the website, may differ in reality, because they depend on several factors, including, but not limited to, the calibration of your monitor or phone display.
  • The photos and images on the website are for illustrative/guideline purposes only. For an accurate description of the product and the details included, you should carefully read the corresponding product description.
  • Products will only be delivered to the extent that they are available, thus there is a risk that SC Girls Own Cosmetics SRL may not be able to deliver all or part of an order. SC Girls Own Cosmetics SRL also reserves the right to withdraw any product from sale at any time.
  • SC Girls Own Cosmetics SRL makes every effort to deliver the products requested by the buyer in accordance with the assumed delivery date, mentioned in the email with delivery details. We note that all information provided regarding delivery on the website, by phone or by email is only for estimates, based on the estimates of the partner courier companies and, therefore, may vary from case to case.
  • SC Girls Own Cosmetics SRL reserves the right to freely adjust the prices and special offers applied, in compliance with legal provisions.
  • Communication with Girls Own Cosmetics staff can be achieved through direct telephone interaction with them or through the addresses mentioned in the "contact" section of the Site.

You may not use this website to knowingly introduce viruses or any other program or material that may be technically harmful or destructive. You may not attempt to gain unauthorized access to this website, the server on which it is hosted, or any other server, computer, or database connected to this website. By accepting the Terms and Conditions, you agree not to attack this website via a denial-of-service or distributed denial-of-service attack.


Failure to comply with the provisions of this clause will be reported to the competent authorities for the application of legal sanctions and will result in the immediate suspension of the right to use this website.


Although we make every effort to ensure safe navigation on its website, we cannot guarantee that the site, the servers on which it is hosted or the e-mails sent do not contain errors, omissions, malfunctions, delays or interruptions in operation or transmission, viruses or other potentially harmful computer components, line drops or any other similar factors. Please note that you use the site at your own risk, SC Girls Own Cosmetics SRL being in no way responsible for any direct or indirect damage caused by the use or access/visit of the site or as a result of the use of the information on the site. Thus, it is to your advantage to ensure that you have adequate defense systems installed, designed to protect your device from viruses and/or any other harmful content.


SC Girls Own Cosmetics SRL has the right, at any time, to modify, suspend or cease the online marketing of products, partially or in full, temporarily or permanently, with or without prior notice.

2. PLACEMENT OF ORDERS

Access to place an order is allowed to any customer. For justified reasons, SC Girls Own Cosmetics SRL reserves the right to restrict access to those customers if it is considered that, based on their conduct or activity on the site, their actions could disrupt or harm in any way the activity of SC Girls Own Cosmetics SRL or other customers, with prior information to the customer of the reasons that led to this restriction.


By placing an order on www.girlsowncosmetics.ro , the customer agrees to be contacted (by phone, SMS or e-mail) by representatives of our online store. At the time of placing the order, the customer agrees to the terms and conditions set out in this section.


The acceptance of the order by our company is considered completed when there is an electronic confirmation (e-mail or SMS) from our company to the customer, without requiring a confirmation of receipt from the latter. We do not consider an unconfirmed order to have the value of a contract at any time. Therefore, the contract comes into force upon confirmation of the order by the company.


If the customer wishes to be invoiced to a commercial company, the company details will be filled in under the "Note" section when placing the order. It is not sufficient to specify the company name when registering the order, given that our company cannot know the data required for invoicing if they are not provided (CUI, registration number, etc.).


These general terms and conditions of sale will form the basis of the contract thus concluded.

SUBJECT OF THE CONTRACT

The object of the contract is the products that the customer has expressed the option to purchase, by generating an order on www.girlsowncosmetics.ro , confirmed by our company's sales staff.

CONTRACT PRICE

The price of the products is that mentioned on www.girlsowncosmetics.ro . It can be changed at any time, without prior notice. The only exception is orders that have already been confirmed. Price changes do not apply retroactively.


If the buyer cannot be contacted using the contact details they provided during the ordering process, within a reasonable period of 3 calendar days, Girls Own Cosmetics will consider the order canceled and the buyer will be notified of this by email or SMS.


SC Girls Own Cosmetics SRL makes every effort to ensure that the prices displayed are correct. However, errors may occur. If an error is discovered regarding the price of products already ordered by the buyer, the buyer will be informed as soon as possible about the error. In these situations, the customer will have the option to either reconfirm the order at the correct price or cancel the order.


If the buyer decides to cancel the Order, after being informed of the correct prices of the products, but has already paid their price before this moment, SC Girls Own Cosmetics SRL will provide a refund of the difference as soon as possible, but not exceeding 10 days from the date of cancellation.


To the extent that SC Girls Own Cosmetics SRL has not informed the buyer of the erroneous prices, according to the provisions of this section and has confirmed the order, the valid contract concluded will be duly executed and the products will be delivered in accordance with the DELIVERY POLICY section below. The prices displayed include VAT as well as any other tax, but do not include delivery costs. The promotions and offers present on our online store are valid within the limit of available stock and cannot be combined with other promotions/special discount programs.


Orders with international delivery must be paid in advance.


The invoice is issued automatically, exclusively by e-mail, on the day the package was handed over to the courier company or at the latest on the day of delivery. The customer is fully responsible for providing an incorrect, incomplete or invalid e-mail address. He can request the resending of the invoice at any time by e-mail to office@girlsowncosmetics.ro .

3. DELIVERY POLICY

SC Girls Own Cosmetics SRL will deliver the products within the terms mentioned on the online store for the ordered product, within 1-3 days from the date of order generation or within 10 days from the date the customer generated the order in special cases, unless the parties have agreed otherwise.


If it cannot execute the contract due to the fact that the product or service is not/is no longer available, the company will inform the customer about this unavailability, and the amounts of money paid by the customer for the unavailable product, if any, will be reimbursed within a maximum of 14 days.


If the delivery deadlines cannot be met, SC Girls Own Cosmetics SRL will notify the customer of the estimated delivery completion date.


If SC Girls Own Cosmetics SRL receives erroneous information related to the billing or delivery of the products, it may refuse to honor the delivery, without this being considered a breach of contract, or it may establish a new deadline for honoring the order.

DELIVERY IN ROMANIA

The products sold by Girls Own Cosmetics can be delivered throughout Romania, using the delivery method and term chosen by you when placing the order. After the parcel has been shipped, you will receive an email notification regarding the new status of the order. The delivery term is 1-3 business days for products that are in stock. In rare cases (high-impact promotions, Black Friday, unforeseen events, holiday periods, etc.) order processing may take longer due to the large volume of parcels or temporary cessation of activity. However, the processing of confirmed orders cannot exceed 10 days.


The processing of orders that include products whose stock was incorrectly reported by our platform or those placed by users who could not be contacted by our company's sales advisors will be postponed until the situation is resolved.

INTERNATIONAL DELIVERY

Girls Own Cosmetics products can currently be ordered with worldwide delivery via DHL, with shipping costs varying by country. Please enter your destination address at checkout to see the shipping cost.


International orders will be paid in advance via MobilPay and will have a delivery time of 2-3 business days. In rare cases (high-impact promotions, Black Friday, unforeseen events, holiday periods, etc.) order processing may take longer due to high volume of packages or temporary cessation of activity. However, processing of confirmed orders cannot exceed 10 days.


In countries outside the European Union, customs duties are charged in addition to the value of the package. These are separate from the cost of the products and shipping and are not included in the price displayed at checkout, as they are specific to each destination.


Items cannot be delivered to PO boxes or postal codes. Items are delivered to the Recipient's address communicated by the Sender, but not necessarily personally, to the nominated Recipient. Items to addresses with a central reception area will be delivered to that area.


DHL may notify the Recipient of a future delivery or a failed delivery, the Recipient may be offered alternative delivery solutions such as delivery on another day, delivery without a signature upon receipt, redirection or collection from a shipping center.


If Delivery cannot be made or the recipient cannot be reasonably identified or located or the recipient refuses delivery or refuses to pay Customs Duties or other costs related to the Shipment, the recipient will be refunded only the cost of the products, not the cost of transportation. We reserve the right to withhold amounts equivalent to the extra taxes that are charged to us due to the above situations, due to the recipient's fault.


DHL will use reasonable efforts to deliver Shipments according to DHL's regular delivery schedules, but these are not binding. Girls Own Cosmetics and DHL are not liable for any damages or losses caused by delays.

MODIFICATION OR CANCELLATION OF ORDER

The possibility of canceling an order whose status is "Registered" is available directly in the customer account, the "My Account" page in the "Orders" section.


If you wish to modify or cancel an order whose status is: "In Processing", this can be done by contacting the Customer Relations Department by email at: office@girlsowncosmetics.ro or by phone, between 10:00 and 18:00, at the phone number: 0723101100.


An order whose status is "Shipped" can also be canceled by phone, provided that it has NOT yet been picked up by the courier company. In the event that the package has left the Girls Own Cosmetics headquarters, the CUSTOMER only has the option of returning/rejecting the order. In the event that the customer has not informed the company about the desire to cancel the order, its refusal is considered abuse. Thus, we reserve the right not to honor orders from customers who have previously refused an order unless they pay the order value in advance.


Also, the customer will be charged the shipping fee if the package paid in advance online with a card is refused/not picked up, the recipient cannot be found, the package cannot be delivered due to incorrect/incomplete data. The customer will only be refunded the amount for the ordered product.

4. RETURN POLICY

In accordance with Article 16 of Emergency Ordinance No. 34/2014 on consumer rights in contracts concluded with professionals, the right of withdrawal cannot be exercised for Calendar Orders that refer to:

  • the supply of goods that have been unsealed after delivery, which can no longer be returned for reasons of hygiene or health protection;

Therefore, the Buyer acknowledges that he will not be able to exercise his legal right of withdrawal with regard to products unsealed by him, the re-marketing of which by Girls Own Cosmetics could pose risks for reasons of hygiene or health protection for consumers (for example: skin/hair care products, makeup, etc.).


Thus, only products that comply exactly with the form in which they were delivered, accompanied by the purchase invoice, are accepted for return.

The following are not accepted for return:

  • Products that have been opened
  • Products that have been tested/used
  • Products that do not have intact labels, have broken or erased seals
  • Products purchased from other stores
  • Products not accompanied by documents proving purchase (invoice or receipt)
  • Products with packaging damaged in any way

These measures are specific to cosmetic products as their shelf life is calculated from the first opening of the packaging, and with their use/testing there is a risk of transmitting bacteria by transferring the product to another person.


If the product meets the above conditions, contact Customer Relations at office@girlsowncosmetics.ro regarding your desire to return, and you will be contacted by an operator to indicate the next steps.


The products must be returned in the original packaging, with the invoice attached, in exactly the same condition in which they were received by the customer. We reserve the right to refuse the return only after the products have been checked and do not meet the return conditions. The return fees in this case are the responsibility of the customer. If the return is resolved with the refund of the value of the products, the reimbursement will be made by bank transfer to the account indicated by you in the return request, within 10 days of receipt of the products. The return fees are borne by the customer and paid in advance, except in cases where the product is damaged upon receipt or you receive a different product than the one you ordered, in these cases the shipping fee is borne by us.


We do not accept packages with cash on delivery or whose sender cannot be identified. We are not responsible for packages lost or damaged in transit. We do not pick up packages from the Romanian Post Office or any other post office.

5. PAYMENT METHODS

The price, payment method and payment term are specified in each order. Girls Own Cosmetics will issue an invoice to the customer for the products to be delivered, the customer's obligation being to provide all the information necessary for issuing the invoice according to the legislation in force.

Payment methods

  • Payment in cash on delivery system: It is made in cash, in full, upon delivery of the order. Please check the integrity of the outer packaging (box) and if it shows signs of damage, conclude a report with the courier company representative. Payment will be made directly to the courier based on the receipt.

  • Online payment with a bank card: It is made through Mobil Pay. Mobil Pay is an online payment processor, and this payment method is intended for all holders of cards issued under the Visa, Mastercard or Maestro logo in any currency. To make the payment, you will enter your card number, expiration date and CVV2/CVC2 code (the last three digits written on the strip on the back, which also contains your signature). Cards issued in other currencies are also accepted. Payment will take place in RON, following currency conversion at the Visa/Mastercard exchange rate and the exchange rate of the issuing bank. When canceling an order paid online with a bank card, an e-mail canceling the payment is automatically sent to the payment processor, and the money will be returned to your account. As a rule, this process takes approximately 14 calendar days. However, it can take up to 45 days according to the conditions of the card issuing bank. No additional transaction fees are charged. Girls Own Cosmetics does not request or store any of your card details.

  • Payment Order: Payment by Payment Order is made only based on the proforma invoice issued by our company, following telephone confirmation of the order with a sales consultant. For payment "online with Bank Card", by "Payment Order", the order is shipped only after payment confirmation.

6. PRIVACY POLICY

The confidentiality of Girls Own Cosmetics customers' personal information is one of the aspects we take very seriously.


Girls Own Cosmetics collects information through the website www.girlsowncosmetics.ro , in accordance with Romanian legislation that refers to these aspects. The site places "cookies" on the visitor's computer, which are used for authentication, adding products to the cart, placing orders and collecting statistical information regarding the use of our site.

Data collection is done through:

  • Customer registration form
  • Customer information update form
  • Order placement form
  • Contact form
  • Product review form
  • Newsletter subscription form

Personal data collected through the site is used to facilitate direct and indirect communication with customers, invoicing the products ordered by you and informing users about:

  • status of placed orders
  • delivery of orders
  • stock availability of one or more products
  • offers/promotions available
  • account status on the Girls Own Cosmetics online platform
  • order progress and status
  • evaluation of the products offered

In accordance with the provisions of Law No. 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data, as amended and supplemented, SC Girls Own Cosmetics SRL assumes the obligation to administer in safe conditions and only for the specified purposes, the personal data provided by the users of our site.


Our company undertakes not to transmit the collected data to third parties, except for Courier companies for the purpose of delivering products and in the express situations provided for by the Romanian legislation in force. Thus, your personal information may be provided to the Prosecutor's Office, the Police, Courts or other authorized state bodies, based on and within the limits of legal provisions and as a result of express requests.


Any user who has explicitly provided personal data on the Girls Own Cosmetics website may opt to have it deleted from our database by sending an email to office@girlsowncosmetics.ro .


If users do not wish to continue receiving commercial communications via email from our company, they can use the unsubscribe link in the footer of the Girls Own Cosmetics newsletter received via email.


In case of a dispute, an amicable solution will first be attempted, within 30 working days from the registration of the complaint at the headquarters of SC Girls Own Cosmetics SRL. If after this period an agreement is not reached, the dispute will be resolved by the Arbitration Commission attached to the Chamber of Commerce and Industry of Bucharest or by the competent courts in Bucharest.

7. PRODUCT STORAGE INSTRUCTIONS

Please follow the storage instructions specified on the label of each product. To prevent situations where the product may change its smell, color or composition, avoid leaving the product with the packaging open for a long period of time. It is recommended to close the products hermetically immediately after use. Also, cosmetic products should be stored in places with a constant temperature, away from direct sunlight or excessive moisture. If you have not followed these instructions and the product acquires a suspicious smell or color, we recommend that you stop using it.


If you have any questions regarding the Terms and Conditions of Use of the online store, please contact us by email at office@girlsowncosmetics.ro or by phone: 0723101100 .