Terms of Use
The online shop www.girlsowncosmetics.ro hereafter referred to as Girls Own Cosmetics, is managed by S.C. Girls Own Cosmetics S.R.L, Romanian legal person with its head office in No 7D-7E Vitan-Barzesti street, C` building , 4th floor, Sector 4, Bucharest, registered in the Trade Register Office under no. J40 / 19097/2017, having the fiscal registration code RO38487303, contact: [email protected], phone: +(40)0723101100
This document hereinafter referred to as the “Terms and Conditions” represents a contract and sets out the terms and conditions of the products sold through the online store. By accepting the Terms and Conditions, you also agree to the Return Policy, Privacy Policy, as well as all other information mentioned in this document.
SC Girls Own Cosmetics S.R.L reserves the right to change the Terms and Conditions at any time. Any changes made to the Terms and Conditions will be available only for new orders, registered after the publication of the respective changes on this website. Thus, please read the Terms and Conditions before each order, because it is possible that changes have occurred since your last visit.
1. GENERAL TERMS
S.C Girls Own Cosmetics S.R.L strives to maintain the accuracy of the information displayed on our online store. However, due to possible human errors regarding this information, please note that:
- The size and shape of the products can be perceived differently in the images available on the web page compared to reality, but S.C. Girls Own Cosmetics S.R.L provides complete information of the product’s characteristics in the descriptions presented for each particular product, including their quantity.
- The colors of the products, as presented on the web page, may be different in reality, because they depend on several factors, including, but not limited to, the calibration of your phone’s monitor or display.
- The photos and images on the web page are for illustrative / informative purposes only. For an accurate description of the product and the details included, you must carefully read the corresponding description.
- the products will be delivered only if they are available, thus there is a risk that S.C. Girls Own Cosmetics S.R.L cannot totally or partially deliver an order. Also, S.C. Girls Own Cosmetics S.R.L reserves the right to withdraw any product from sale at any time.
- SC Girls Own Cosmetics S.R.L makes all the necessary efforts to deliver the products requested by the buyer in accordance with the assumed delivery date, mentioned in the confirmation e-mail. Please note that the delivery information found on our website or provided on the phone or by e-mail is based on the estimates of our partners and, therefore, may vary from case to case.
- SC Girls Own Cosmetics S.R.L reserves the right to adjust freely and in compliance with the legal provisions, prices and special offers. Communication with Girls Own Cosmetics staff can be achieved directly by telephone or through any of the options mentioned on the “Contact” section of our Shop.
The use of this website is not permitted for the purpose of deliberately introducing viruses or any other software or material that may be technically harmful or destructive. Unauthorized access attempts to this web site, to the server on which it is hosted or to any other server, computer or database in connection with this web site are prohibited. By accepting the Terms and Conditions you undertake not to attack this web site through a blocking service or distributed blocking service.
Failure to comply with the provisions of this clause will be reported to the competent authorities in order for the necessary legal actions to be applied and will produce the immediate suspension of the right to use this website.
Although our efforts are concentrated onto ensuring a safe navigation on its web page, we cannot guarantee that the site, the servers it is hosted on or the emails sent will not contain errors, omissions, failures, delays or interruptions in operation or transmission, viruses or other potentially harmful computer components, line breaks or any other similar factors. Please note that you use the site at your own risk. S.C. Girls Own Cosmetics S.R.L is in no way responsible for any direct or indirect damages caused by the use or access / visit of the site or as a result of the use of the information on the site. Thus, it is to your advantage to ensure that you have an adequate defense system in place, designed to protect your device from viruses and / or any other harmful content.SC Girls Own Cosmetics S.R.L has the right, at any time, to modify, suspend or terminate the online sales of its products, partially or in whole, temporarily or permanently, with or without prior notification.
2. PLACING AN ORDER
Access for the purpose of placing an order is allowed to any customer. For justified reasons, S.C. Girls Own Cosmetics S.R.L reserves the right to restrict the access of a customer who’s conduct or activity on the website is considered to disrupt or could prejudice the activity of S.C. Girls Own Cosmetic S.R.L or another client, with prior information of the reasons that led to this restriction.
By placing an order on www.girlsowncosmetics.ro, the customer agrees to be contacted (by phone, SMS or e-mail) by the representatives of our online store. When placing the order, the client agrees to the terms and conditions set out in this section. The order is considered accepted when there is an electronic confirmation (e-mail or SMS) from our company to the client, without requiring a confirmation of receipt from the latter. At no time do we consider a non-confirmed order as having the value of a contract. Therefore, the contract will be effective upon confirmation of the order by the company.The present terms and conditions regarding sales will be the basis of the contract thus concluded. OBJECT OF THE CONTRACT The object of the contract is the products which the customer has expressed the desire to buy, by generating an order on www.girlsowncosmetics.ro, confirmed by the sales staff of our company.
PRICE OF THE CONTRACT
The price of the products is mentioned on www.girlsowncosmetics.ro. It can be modified at any time without notice, excepting orders that have already been confirmed. Price changes do not apply retroactively.In case the buyer cannot be contacted using the contact details he provided during the order process, within a reasonable period of 3 calendar days, Girls Own Cosmetics will consider the order canceled and the buyer will be notified about it by email or SMS.
SC Girls Own Cosmetics S.R.L makes all the necessary efforts to ensure that the prices displayed are correct. However, errors may occur. In case an error is discovered related to the price of some products that are already ordered by the buyer, he will be informed as soon as possible about the error produced. In these situations, the customer will have the option to either reconfirm the order at the correct price or cancel the order.
In case the buyer decides to cancel the Order, after being informed about the correct prices of the products, but before this moment he has already paid their price, S.C. Girls Own Cosmetics S.R.L will offer a refund of the difference as soon as possible, but without exceeding 10 days from the date of cancellation.
To the extent that S.C. Girls Own Cosmetics S.R.L did not inform the buyer about the incorrect prices, according to the provisions of this section and confirmed the order, the valid contract concluded will be executed properly and the products will be delivered according to the DELIVERY POLICY section below. The prices displayed include VAT as well as any other taxes, but do not include delivery costs. The promotions and offers on our online store are valid within the limit of the available stock and cannot be combined with other promotions / special discount programs. Orders with international delivery must be paid in advance.
3. SHIPPING
SC Girls Own Cosmetics SRL will deliver the products within the terms mentioned in the online store for the ordered product(s), meaning within 1-3 days from the date of order placement or within 10 days from that date in special cases, unless the parties have agreed otherwise.
If the contract cannot be executed due to the fact that the product or service is not / is no longer available, the company will inform the client about the unavailability and the amounts of money paid by the client for the unavailable product, if they exist, will be reimbursed within a maximum of 14 days.
In case the delivery time cannot be met, S.C. Girls Own Cosmetics S.R.L will notify the customer of the estimated time of delivery completion.
If S.C. Girls Own Cosmetics S.R.L receives incorrect invoice or delivery information, it may refuse to honor the delivery, without this being considered a breach of the contract or it may establish a new term for the fulfillment of that order
Local shipping (Romania)
Girls Own Cosmetics products can be delivered throughout all Romanian territory, using the method and the delivery term chosen by the client when placing the order.
After your order is shipped, you will receive a notification email regarding the new order status. The delivery time is 1-3 working days for available products (in stock). In rare cases (high impact promotions, Black Friday, unforeseen events, holidays, etc.) order processing may take longer due to a larger volume of packages or the temporary cessation of activity. However, the processing of confirmed orders cannot exceed 10 days. The processing of orders that include products whose stock was incorrectly reported by our platform or those placed by users who could not be contacted by our company’s sales advisors, will be postponed until the situation is cleared. Delivery cannot be scheduled. Please do not place orders with delivery specifications on any given day, especially if this period exceeds 3 business days from the date of the order placement. Orders are processed and shipped in the order in which they are received. Thus, orders with such specifications will be canceled. Please place the order 1-2 days before the date you know you are available to receive the package.
Schedule
Orders are delivered by courier from Monday to Friday, to the address mentioned in your order. Weekends and legal holidays are not considered working days. Since we use an outsourced service, we cannot ask our partnering company to deliver on a certain date or time.
We are also not responsible for delays caused by the partner courier company. The delivery time is generally maximum 2 days from the moment the package is shipped, but these terms can be exceeded in certain cases such as promotional periods, holidays or periods when the roads are impractical (floods, massive snowfall, etc.).
International delivery
Girls Own Cosmetics products can currently be ordered with worldwide delivery through DHL, the costs varying by country. Please enter the destination address at checkout in order to display the delivery rate.
Orders with international delivery will be paid in advance through MobilPay platform and will have a delivery time of 2-3 working days. In rare cases (high-impact promotions, Black Friday, unforeseen events, vacation period, etc.) order processing may take longer due to the large volume of parcels or temporary cessation of activity. However, the processing of confirmed orders cannot exceed 10 days.
In countries outside the European Union, in addition to the value of the package, customs duties need to be paid. These are extra fees to product and shipping cost and are not included in the amount displayed and paid at checkout, being specific to each destination.
Mailings cannot be delivered to mailboxes or postcodes. Shipments are delivered to the Recipient’s address provided by the Sender, but not necessarily in person, to the nominated Consignee. Referrals to addresses with a central receiving area will be delivered to that area.
DHL may notify the Recipient of a future delivery or a failed delivery. The Recipient may be offered alternative delivery solutions such as next day delivery, unsigned delivery, forwarding or collection from a shipping center.
If the Delivery cannot be made or the consignee cannot be reasonably identified or located or the consignee refuses the delivery or pays Customs Debts or other costs related to the Shipment, the recipient will be reimbursed only the cost of the products, not including the shipping cost. We reserve the right to keep amounts equivalent to the extra taxes charged to us due to the situations listed above, through the fault of the recipient.
DHL will make every reasonable effort to deliver the Shipments in accordance with DHL’s regular delivery schedules, but these are not required. Girls Own Cosmetics and DHL are not liable for any damages or losses caused by delays.
Order cancellation
You can cancel an order whose status is “Received” directly in your customer account, from the “My Account” page in the “Orders” section.
In case you want to modify or cancel an order whose status is: “In Processing”, this can be done by contacting the Customer Relations Department by email at: [email protected] or by calling +40723101100 during 10.00 AM – 18.00 PM.You can also cancel an order whose status is “Shipped” provided that your parcel has NOT been dispatched. In this case, the CUSTOMER has the possibility to return / refuse the order. If the client did not inform the company about the wish to cancel the order, declining to receive the parcel is considered an abuse.
Thus, we reserve the right not to honor future orders of those customers who have previously declined to receive an order.
SHIPPING COSTS
Shipping is made through our courier partner companies, the cost of the shipment being specified before the completion of the order for each case (national or international delivery).
4. RETURN POLICY
According to article 16 of the Emergency Ordinance no. 34/2014 regarding the rights of consumers within the contracts concluded with professionals, the right of withdrawal cannot be exercised for orders referring to:
- supply of goods that have been unsealed after delivery, which can no longer be returned for hygiene or health protection reasons;
Therefore, the buyer should be aware that he will not be able to rely on his legal right of withdrawal for unsealed products, as they could present risks for reasons of hygiene or health protection for consumers (eg skin / hair care, makeup, etc.) and Girls Own Cosmetics cannot resell them.
Thus, only those products that are exactly in the form in which they were delivered, accompanied by the invoice, are accepted for return.
We do not accept returns for:
- Products which have been opened
- Products which have been used/tested
- Products which do not have intact labels or have their seals teared/smudged
- Products acquired from different shops
- Products which are not accompanied by a purchase proof (invoice)
- Products with any type of damage to their packaging
These measures are specific to cosmetic products because their shelf life is calculated starting with the first opening of the package. Moreover, for tested or used products there is the risk of transmission of bacteria by transferring the product to another person.
If the product complies to the conditions above, please contact the Customer Relations department at [email protected] stating your wish to return it, and you will be contacted by an operator to indicate the next steps.
The products must be returned in their original packaging, with the invoice attached and they should be in the exact same state in which they were received by the customer. The customer is in charge of shipping taxes, which should be paid in advanced. If you have received a damaged product or a different product than the one you ordered, in this case Girls Own Cosmetics will be in charge of shipping taxes. We reserve the right to refuse the return only after the products have been verified and do not meet our return conditions, in which case the customer will be in charge of shipping fees.If the return is solved with a refund, it will be made by bank transfer to the account indicated by the customer in the return request, within 10 days from the receipt of the products.We do not accept packages with repayment or whose sender cannot be identified. We do not take responsibility for returned parcels who are damaged on dispatch or during transport. We do not pick up packages from the Romanian Post Office or any other post office.
5. PAYMENT OPTIONS
Price, payment method and payment term are specified in each order confirmation. Girls Own Cosmetics will issue an invoice to the customer for the products to be delivered, the client’s obligation being to provide all the information necessary to issue the invoice according to the legislation in force.
Payments are made only in the national currency – RON – and can be made at delivery (only in Romania) or directly online.
- Payment at delivery: It is made in cash upon delivery of the order. Please check the integrity of the outer packaging (box) and if it shows traces of deterioration, conclude a report with the representative of the courier company. Payment will be made directly to the courier based on receipt.
- Online payment by card – it is made through Mobile Pay. Mobil Pay is an online payment processor, and this method of payment is intended for all cardholders issued under the Visa, Mastercard or Maestro logo in any currency.
To make the payment you will enter your card number, the expiration date and the CVV2 / CVC2 code (the last three digits inscribed on the back band, which also contains your signature). Cards issued in other currencies are also accepted. The payment will be made in RON, following the currency conversion at the Visa / Mastercard exchange rate and the exchange rate of the issuing bank. When canceling an order paid online, the payment cancellation email will be sent automatically to the payment processor, and the money will be refunded to your account. Usually, this process takes approximately 14 calendar days. But it can last up to 45 days according to the conditions of the card issuing bank. No additional commission is charged for transactions. Girls Own Cosmetics does not request and store any details regarding your card.
6. PRIVACY POLICY
Privacy of the personal information provided by Girls Own Cosmetics clients is one of the aspects we treat with the utmost seriousness.Girls Own Cosmetics collects information through our online shop – www.girlsowncosmetics.ro, in compliance with the Romanian legislation referring to these aspects. The site places “cookies” on the visitor’s computer, which are used for authentication, adding products to the cart, placing orders and collecting statistical information regarding the use of our site.
Data is collected through:
• Customer registration form;• The customer information update form;• The order placement form;• The contact form;• The product review form;• Newsletter subscription form;
The personal data collected through this website is used to facilitate direct and indirect communication with customers, to invoice the products ordered and inform users about:• the status of placed orders• order delivery• product/s availability• available offers/promotions • personal account situation on the Girls Own Cosmetics online platform• order status and evolution• evaluation of the products offered.
According to the Law no. 677/2001 regarding the processing of personal data and the free movement of this data, S.C. Girls Own Cosmetics S.R.L undertakes to safely administer the personal data provided by the users and only use it for stated purposes.
Our company undertakes not to transmit the data collected to third parties, except for Courier companies for delivery purposes and the situations expressly provided by the Romanian state legislation in force. Thus, your personal information can be provided to the Public Prosecutor’s Office, the Police, the Courts or other authorized bodies of the state, based on and within the limits of the legal provisions and as a result of certain formulated requests.
Any user who has explicitly provided personal data on the Girls Own Cosmetics website may opt to delete them from our database by sending an email to [email protected]. If users do not wish to receive further commercial communications by email from our company, they can use the unsubscribe link in the footer of the Girls Own Cosmetics newsletter received by e-mail.
In case of a dispute, an amicable settlement will be tried first, within 30 working days from the registration of the complaint at the headquarters of S.C. Girls Own Cosmetics S.R.L. If after this term an agreement has not been reached, the dispute will be resolved by the Arbitration Commission near the Chamber of Commerce and Industry of the Municipality of Bucharest or by the competent courts of the Municipality of Bucharest.
7. STORAGE
Please observe the storage instructions specified on the label of each individual product. To prevent situations where the product may change its odor, color or composition, avoid leaving the lid/packaging open for a long period of time. It is recommended you hermetically close your product immediately after use. Also, cosmetic products should be stored in places with constant temperature, away from direct sunlight or excessive moisture. If you have not followed these instructions and the product has a suspicious odor or color, we recommend that you cease to use it. If you have any questions regarding the Terms and Conditions of use of our online store, please contact us by email at [email protected] or by phone: (+40)0723101100.